AiKF customer service intelligent customer service system is a professional, intelligent, and loving online intelligent customer service platform. It adopts the Trinity customer service system of intelligent robot + artificial customer service + worksheets, supporting the PC online, WeChat public numbers, small programs, APP, micro-blog and other Internet channels of artificial intelligence online customer service. Gather the deep semantic interaction NLU scientific and technological achievements of three joint laboratories jointly built by China Union of science and technology, Tsinghua University, Harbin University of technology and Peking University, with 95% robot's ability to replace human customer service, 7x24 non-stop online AI customer service platform, and the products have covered 30000 + customers in e-commerce, education, finance, government, air travel and other industries.
Omni channel:All media type two-way interactive all channel (PC, mobile phone, telephone, etc.) dialogue service 24 / 7 ( 7x24 ) no rest Service 
Intellectualization:Deep neural network algorithm for intelligent semantic understanding of common people 
Hommization:User defined professional knowledge base user defined dictionary user defined sensitive word management human robot role 
Rich media rich display, more intelligent experienceThrough various rich media forms including text, pictures, voice, video, accessories and so on, we can interact with users and provide customers with richer and more intelligent use experience. 
Full line channel support, more convenient serviceProvide access channel support. Users can interact with intelligent robots in real time anytime and anywhere through web, wechat, mobile app, email, phone, SMS 
Robot + labor, lower cost7x24 hours online Q & A helps customers reduce 80% of the cost of manual customer service; for questions that cannot be answered by the machine, the system will automatically transfer to the manual seat to solve them. 
System self-learning, the smarter you use itBy using online learning algorithm, the adaptive, dynamic and incremental machine self-learning ability of intelligent robot can be realized to ensure the gradual optimization of the system, and the more intelligent the system is. 
Ontology method, more agile construction of knowledge baseBy using the new method of knowledge ontology, the accumulation of knowledge instances is completed by entities, and the knowledge expression is enriched by means of methods. Based on the historical data of customers, the construction of knowledge base can be completed more quickly, and the cycle can be shortened by 30%. 
More answers to all-round questionsThrough knowledge base, business system database and enterprise level search, we can provide users with all-round answers. For different types of questions, we can provide different forms of answers to meet the overall needs of users. 
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