How to build an integrated service platform integrating content management, publishing services, government information disclosure, online interactive communication, full-text retrieval, information collection and other services? How to solve the problem of the construction of online service for government departments and units? How to realize intelligent knowledge retrieval service? How to realize the government information open service? How to realize the scene service of government online service?

Government website information system is not only an important information system, but also an important indicator of government performance appraisal. In order to implement the requirements of the notice of the general office of the State Council on printing and distributing the guidelines for the development of government websites (GBF [2015] No. 47), the notice of the general office of the State Council on carrying out the first national government website survey (GBF [2015] No. 15) and other documents, further strengthen the informatization construction of government websites, improve the informatization level of government departments, timely and accurately issue Information distribution, to ensure the stable, efficient and safe operation of the website system, to provide a strong guarantee for the information management of Nanshan District government. Through information reform and innovation, we should focus on solving the blocking points, difficulties and pain points of people's affairs, and turn the government led and supply-oriented information disclosure into citizen led and demand-oriented information disclosure, so as to make the information more unobstructed and better service, which is the key to the current government service information work.

At present, Nanshan District government website construction has achieved remarkable results, but the problems in content accuracy, service practicality and user interaction are increasingly prominent, to some extent, there are "not easy to understand, not accurate, not practical, not friendly to the people" and other problems.

From the service coverage analysis: government websites pay more attention to administrative licensing, non licensing approval and other matters, while for daily convenience services, the integration is not enough, some public convenience services are missing.

From the perspective of service quality: most of the services are regulated by law from the perspective of administration according to law, but for the actual work of users, the content description is relatively principled and the granularity is relatively coarse. Compared with the actual work subdivided into a variety of situations, the service is not meticulous and practical enough.

From the perspective of update and maintenance: most of the guide services belong to the "one-time" submission and integration mode. After the department submits, the guide content cannot be updated and maintained for a long time. After the institutional adjustment and policy change, the guide content cannot be updated in time, resulting in inaccurate service content.

From the perspective of the supplier: the service resources of the government website are basically provided by the government departments. Based on the consideration of authority and principle, most of the services are displayed in "Mandarin", and some of the services are highly professional, so it is difficult for ordinary users to obtain services.

In order to solve the above problems, the system platform uses the concept of "wiki" for reference, builds the website function of "government awareness" for the website of Nanshan District, Shenzhen, and realizes the correct interpretation of government policies and services through Q & A and sharing experience.

Nanshan District actively explores the new mode of public participation in government affairs openness and government affairs service, and builds a new platform for public mutual assistance and sharing of government affairs services with the theme of openness, mutual assistance and sharing. Supplement the guide and information of "official release". Through the "government platform, netizens sing the opera", we will mobilize and guide the active participation of business enterprises and the masses, organize the experience process with a sense of story and a sense of substitution into a "strategy" for sharing, get rid of the "mono channel" of self-knowledge from the previous government, make the public willing to listen, and promote the effective governance of the government.

1. Take the initiative to answer questions. Collect and sort out the hot issues of offline entity hall, portal website, government service network, government service hotline and other channels of public consultation, combine the hot issues of government service stage, use big data analysis, actively release through the "government awareness" platform, answer questions and solve doubts.

2. Reduce the pressure for the hall window service. At present, the task of the hall government service is very heavy. The related business of offline entity hall telephone consultation, Internet hall, wechat message consultation and front desk window consultation can be put online for unified solution, and the public can run less.

3. Respond more grounded. At present, the situation of the masses is very different, but there are thousands of guidelines for handling affairs. The "official tune" has more derivative information and is not grounded. It is easy to accept, understand and spread through the Internet by sharing the real experience of the masses.

4. Unified channels. Various channels of network politics are widely opened at all levels to understand needs, respond to demands and promote work. "More channels" make the public at a loss and don't know where to solve the problem quickly, only to spread the net widely and consume administrative resources. It is beneficial for the intensive resources to build the "government informed" into an intensive platform for government service consultation in Nanshan District.

Build a list of rights and responsibilities to create a transparent government: we have built a list of various functions and powers that are being exercised by 24 departments including the Safety Supervision Bureau, the Finance Bureau, the disabled persons' Federation, and 8 sub district offices including Nantou sub district office and Nanshan sub district office, totaling 8091 items.

It is the first to build an intelligent search portal nationwide: build an intelligent search portal, based on the analysis of user access behavior, aggregate and display the hot information and services that users care about on the front page of the portal, and realize the functions of Pinyin search, intelligent guidance, intelligent error correction, people body matching, automatic aggregation and recommendation of hot information, knowledge map and real-time search;

Intelligent customer service, construction of satisfied Government: provide intelligent 24-hour intelligent robot consulting service for the masses, improve the satisfaction of the masses;　

The construction of Omni media multi-channel government portal: realize the coverage of PC, mobile site, wechat and microblog, and realize the intensive management of Omni media channels while meeting the diversified needs of the public;

The government encyclopedia is also built to manage the business knowledge base of Nanshan District government, so as to facilitate the public users to fully understand the professional knowledge.

The system adapts the screen size of mobile phone in wechat and makes corresponding small adjustments. The specific interface is shown in the figure below, and the specific functions are the same as those of PC.

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The platform construction has wechat sharing function.