Huilan intelligent quality inspection system covers every conversation between online human customer service and customers. It adopts intelligent automatic quality inspection + manual audit to help improve the service quality and work efficiency of online human customer service system and make a comprehensive and accurate quantitative evaluation of the work of human customer service. The scope of the online customer service intelligent quality inspection system includes two major quality inspection dimensions: service quality and service attitude of human customer service. It deeply excavates customer service dialogue data, and automatically generates quality inspection and assessment reports by the combination of intelligent automatic quality inspection and human audit.
Intellectualization
The system is based on the degree neural network algorithm, intelligent analysis of the dialogue content of artificial customer service.
Full coverage
Full coverage of every conversation between manual customer service and users, full coverage, no omission.
low cost
The system automatically analyzes the dialogue content of manual customer service, saving a lot of labor costs.
Personalized customization
According to the key points and characteristics of each customer service system, personalized setting and customization are carried out.
Custom quality inspection rules
User defined scoring system
Direct assessment
Telephone quality inspection
Data analysis
Alarm reminder and push
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