Program overview

In the era of "Internet plus", various industries such as government, finance and enterprises will produce new information every day and show a preliminary growth trend. How to use this information to better serve the government, finance and enterprises is a problem that every unit should consider in today's era. It is undoubtedly a very good choice to sort out standardized knowledge, build knowledge base and provide units with replicable hidden capital. Beijing zhongkehuilian Technology Co., Ltd. (hereinafter referred to as "Huilan Technology") has designed an intelligent knowledge base system to provide users with a good way of knowledge accumulation and inheritance. A multi heterogeneous AI knowledge base system including Q & a base, multi round dialogue base, scene skill base and knowledge map is constructed in a unified way, which provides AI services such as semantic understanding and Q & a reasoning for robots based on hundreds of millions of knowledge data of system knowledge, industry knowledge and enterprise knowledge.

Functional architecture

Considering the robustness, scalability, interoperability, stability, portability and security of the architecture, the following architecture is designed.

　　

Intelligent knowledge base solution architecture of Huilan Technology

Program advantages

1.Ontology method, more agile knowledge base construction

　　By virtue of the new generation of knowledge ontology method and from the perspective of more human thinking, the intelligent knowledge base system of Huilan Technology abstracts the concepts in the real world and the relationship between concepts into entities and methods, and completes the accumulation of knowledge instances through entities, enriches the knowledge expression through methods, and completes the construction of knowledge base more quickly based on the historical data of customers For similar products, the construction cycle of knowledge base is shortened by 30%.

2.Self optimization of knowledge base

The intelligent knowledge base system of Huilan Technology adopts online learning algorithm to realize the self-adaptive, dynamic and incremental machine self-learning ability of intelligent robot, so as to ensure the gradual optimization of the system and the smarter the system is used.

3.Trinity knowledge base system

Huilan Technology intelligent knowledge base system provides a trinity knowledge base system, which makes the answer more abundant.

Q & a database: the system supports one click Import and export to quickly establish exclusive Q & a knowledge; QA Q & A and scenario knowledge can deal with more than 90% of consultation scenarios.

Skill base: the system supports user-defined business-related skills, relying on entity management, covering a variety of business scenarios such as consultation and investigation, which is more accurate and convenient.

Multi round dialogue database: the system provides standard speech process and knowledge base, detailed guidance, intelligent judgment intention; it is applicable to telephone and online channels.

4.Channel personalized answer setting

The intelligent knowledge base system provides different answers for different channels to meet the needs of different channels.

5.Knowledge base liberalization based on machine learning

Based on the machine learning of the system, the system optimizes the question and answer form of the knowledge base automatically to make the knowledge base more intelligent.

Achievement cases

Hebei provincial government, Nanshan District government, Guangming district government, Longhua District government……

Product recommendation

Aikf intelligent customer service system