AI+Passenger service platform

Program overview

In recent years, with the rapid development of big data, cloud computing, blockchain, artificial intelligence and other new technologies, the deep integration of these new technologies and air travel services has greatly promoted the transformation and upgrading of China's air travel industry, helped the air travel industry better serve passengers, and effectively promoted the overall development of the air travel industry. Beijing zhongkehuilian Technology Co., Ltd. (hereinafter referred to as "Huilan Technology") combines the current situation of the informatization development of the air travel industry and the requirements of passenger service, deeply analyzes various demands of passengers, and provides a full scene, full channel, personalized and intelligent passenger service platform solution starting from passenger booking. Realize AI enabled air travel service, and build an intelligent passenger service platform with no sense, no button and temperature.

Functional architecture

Program advantages

1.Omni channel service

Based on the self-service terminal, mobile terminal, intelligent hardware robot, hotline and the exclusive knowledge base of backstage air travel, the solution of Huilan Technology intelligent passenger service platform realizes omni-channel access, docking with the intelligent customer service call center system, providing interactive services such as intelligent consultation and intelligent inquiry for passengers, adopting the service form of intelligent robot + artificial, providing voice and text Two modes, improve the passenger service experience, improve the efficiency and integration of air travel enterprise management.

2. Panoramic service

Relying on self-service inquiry terminal, self-service inquiry terminal, intelligent hardware robot, mobile terminal and hotline, the solution of Huilan Technology intelligent passenger service platform provides passengers with the following full scene services:

Before departure: ticketing service (booking, refund, endorsement change, authenticity verification), pre departure service (dynamic real-time flight update, travel traffic, weather reminder, hotel reservation);

Within the airport: arrival airport (intelligent parking, airport guidance, robot inquiry), airport service (self check-in, self luggage check-in, airport business recommendation, intelligent inquiry, etc.), security check (intelligent queuing, route guidance, intelligent security check), departure (intelligent indoor guidance, face recognition, self-service boarding), departure;

Destination: indoor positioning, traffic guidance, hotel pick-up, route planning, surrounding services, transfer services.

Through the whole scene service, it can save the labor cost of the air travel industry, reduce the waiting time of passengers, improve the user experience and enhance the user stickiness.

3.Personalized and intelligent service

Based on the business data of air travel industry and the historical data of air travel of passengers, the solution of Huilan Technology intelligent passenger service platform analyzes the big data of user preferences, habits, identity information and other data, and then generates accurate passenger portraits to lay the foundation for providing intelligent and personalized services for passengers, such as flight recommendation and airport business recommendation.

4.Precise positioning service

Relying on the airport navigation QR code on intelligent robot, self-service inquiry terminal, intelligent inquiry equipment, mobile terminal, etc., the solution of Huilan Technology intelligent passenger service platform connects the ground traffic operation management system and airport GIS system, downloads the service to the mobile phone, provides the ground navigation personal service for the passengers, navigates to the designated place of the airport through the mobile phone, and realizes the precise navigation, Precise positioning. Such as: Gate route navigation, route recommendation, etc.