中文
中文

Aikf love customer service intelligent robot + cloud platform is a professional intelligent customer service platform independently developed by Huilan and based on SaaS cloud service architecture. It aims to help small and medium-sized enterprises improve customer service efficiency, reduce labor costs and improve enterprise efficiency. Love customer service intelligent machine customer service system is a customer service system integrating love customer service intelligent robot + artificial customer service + work order. It integrates the top scientific and technological achievements of artificial intelligence of three joint laboratories jointly built by Huilan, Tsinghua University, Harbin University of technology and Peking University, and is committed to creating semantic understanding intelligence, customer service specialty, human-computer interaction nature and system for users The customer service platform with simple use and user experience of love.

product advantage

  • Standardized services

    Maintain the continuous and stable service quality; standardize the process and Q & A, unify the caliber, and improve the service satisfaction

  • High efficiency response

    Improve the connection rate, 7 × 24-hour non-stop emotional service, greatly improve the efficiency and quality of line call

  • Intelligent experience

    Speech recognition, semantic analysis and self-learning knowledge recommendation make the hit problem more accurate

  • Omni channel takeover

    The hotline, PC, H5, app, wechat, microblog and other fields are taken over through all channels, with unified management and maintenance

  • Sustainable improvement

    Continuous improvement of self-learning knowledge base and perfect statistical function provide powerful decision support for call service

  • Bottom cost operation

    Robot customer service can save 30% ~ 80% of the number of manual customer service, and reduce the cost of training, management and infrastructure

Function description

Application scenario

Classic case

Related information