Haidian District comprehensive administrative service center intelligent robot "Xiaohai"

Haidian District comprehensive administrative service center is located in the side of Zhongguancun Software Park, which is famous at home and abroad. It serves nearly 20000 high-tech enterprises in Zhongguancun. In order to implement the spirit of "Internet plus government service" proposed by the State Council, optimize the administrative approval process, and provide convenient, intelligent and efficient government services for enterprises and the public, the Haidian District government affairs center has made a new upgrade. In the new office hall, Xiaohai, the first intelligent government comprehensive service robot in Beijing, is adopted to provide services for the public and realize the concept of "intelligent government, serving the people".

The intelligent service provided to the intelligent government robot in Haidian District is the customer service loving intelligent robot developed by Huilan technology. AI customer service intelligent robot is Huilan Based on a large amount of industry knowledge accumulation of government, insurance, finance and so on in the past 20 years, technology is developed by combining production and learning, relying on the world's leading intelligent robot R & D centers: Tsinghua University speech language center, Harbin University of technology intelligent technology and natural speech center, and Peking University Computational Linguistics Research Institute, bringing together Tsinghua University, Harbin University of technology, Peking University Learn the wisdom of three famous schools, with the most intelligent semantic understanding, the most professional customer service, the most natural human-computer interaction, the simplest knowledge sorting, and the most loving human-computer interaction ability. The top intelligent robot technology strength and advanced service concept have achieved the position of the global professional intelligent service robot founder.

The technical features of intelligent government robot in Haidian District are as follows:

• Intelligent consultation: speech recognition and semantic understanding technology are adopted to realize high intelligent consultation dialogue. Equipped with microphone array system, the accuracy rate of speech recognition is more than 98%; integrated with intelligent robot brain system of love customer service, the accuracy rate of semantic understanding is more than 99%. Support all kinds of consulting business, through the love of human-computer interaction, to achieve efficient government affairs.

• Intelligent navigation: provide intelligent navigation for service hall and between floors. In the service hall, the robot is equipped with a sensor system to sense the surrounding environment information, determine the starting point and the end point through dialogue, complete intelligent behaviors such as autonomous positioning, autonomous navigation, autonomous barrier, and guide the user to the designated destination. For the path guidance problem from the government service hall to the service windows on different floors, the intelligent robot informs the user of the specific path in the form of a map, and at the same time carries out voice explanation broadcast.

• Business processing: intelligent robot can integrate the existing business system, replace the intelligent self-service processing of business window, reduce the waiting time of mass business processing, and improve the efficiency of government departments. At the same time, it can also handle business query and query the processing progress of personal business and enterprise business by verifying the ID card number and other certificate information. No waiting time for window service.

• Multi channel docking: the intelligent robot is systematically connected with wechat platform, app, webim and other channels to provide 7 * 24-hour intelligent consulting services for the masses. The system can set the robot as the default reply system, and the robot can solve about 90% of the consultation problems; for the complex problems that the robot can't reply, the system can automatically transfer to the manual seat to answer; for the problems that the manual seat can't answer, the system can generate a work order with one key and send it to the more professional business personnel for processing. During the working hours of manual seats or holidays, the robot sticks to the work post all day long to provide government affairs consulting services for the masses; for the problems that the robot cannot solve, the system automatically records and waits for the response of the working hours of manual seats.

• Intelligent touch screen: the intelligent robot can also take the intelligent touch screen as the carrier to transplant all functions of the intelligent robot. At the same time, the intelligent touch screen has all the functions of speech recognition, semantic understanding, intelligent response, intelligent navigation, rapid response, one-stop service, business processing and the same as the mobile robot.

• Big data mining

In the process of providing government services for the masses, the intelligent government service robot will produce a large number of data, which contains a large number of people's livelihood, economy and other information. The data can not only scientifically verify the events that have occurred, but also understand the voice and demand of the masses and predict the upcoming events. Relevant government departments shall conduct investigation and demonstration before social problems cause adverse effects and formulate corresponding policies.