中文

Aicall intelligent outbound call system

Aicall intelligent outbound call system is a telephone robot outbound call sales and service system that simulates human voice. The system supports the functions of outbound call task management, automatic dialing, intelligent communication, intelligent intention analysis, intelligent telemarketing assistance. NLU + intention recognition algorithm is the industry leader. It precisely locates the user's intention through human voice interaction, real-time two-way voice recognition, multi round dialogue and support Interrupt, automatically generate analysis results and data for user oriented Q & A, reduce the cost of outbound calls by more than 80%, improve the efficiency of outbound calls by more than 12 times, and comprehensively improve the efficiency of corporate phone marketing and service!

Product advantage

  • NLP semantic recognition accuracy

    The system transcends the keyword retrieval technology,adopts the natural language semantic understanding technology based on the deep neural network algorithm and syntax dependency algorithm,which can intelligently expand the questions,automatically generate a variety of similar questions, and accurately identify the semantics of the sentences sent by users.

  • Rich voice and emotion of real people

    AI Hu robot adopts the real voice recording mode to reduce the rigid and emotionless dialogue of traditional robots and increase the trust between people.During the dialogue,it will add related colloquialism,warm field language and other words to ensure the quality of the dialogue and make it more acceptable to customers.

  • ASR voice text conversion

    Customers can directly send the information they want to consult through voice.The system can accurately identify and understand the user's conversation content and answer the user's questions through ASR.In the details of the conversation,the system can convert it into text format through TTS,making the browsing clearer and the customer's intention clear at a glance.

  • Support multiple rounds of conversation without difference

    Based on deep learning technology and language base,the system can automatically expand similar problems,and carry out semantic analysis and matching based on semantic analysis engine intelligence.The accuracy of the robot's answer is more than 90%.

  • Accurate intention analysis of customers

    To help users in the face of a large number of customer groups,through the mass outbound call,through the dialogue time with customers,the dialogue rounds,and the key words of customers during the dialogue,to screen out the strength of customers' intentions,and help sales personnel to quickly grasp the direction of customers' intentions when they do secondary sales.

  • Dialogue support interrupt Q & A

    During the robot's speaking process,it supports customers to interrupt the conversation at any time.When the robot interrupts the robot's speaking for the information that customers have questions or want to ask,the robot can respond quickly and give feedback,close to the real conversation between people,further increase the trust of customers,and make the follow-up dialogue more fluent.

Function description

  • One click batch automatic outbound call
    Custom working time, no interruptions
  • How to deal with abnormal questions and answers
    How to deal with abnormal questions and answers
  • Multi dimensional customer intention screening
    A comprehensive perspective of customers' core concerns
  • NLP semantic recognition technology
    Support manual interruption and automatic collection of feedback information
  • ASR recording auto text transfer
    Recording automatically converts text to quickly understand the user's intention
  • Independent + customized script configuration
    Support independent script design and provide customized design services

Usage scenarios