In the face of severe and complex natural disasters and work safety situation, the national emergency management system and capacity are still relatively backward, and the level of emergency management information is not high. It is urgent to use new technologies such as cloud computing, big data, Internet of things, artificial intelligence, etc. to build a comprehensive support system with the characteristics of systematization, flattening, three-dimensional, intelligence, humanization, which is consistent with the emergency management capacity of large countries Adapt to China's modern emergency management system. The Ministry of emergency management recently issued the emergency response letter (2018) No. 272 document notice of the Ministry of emergency management on accelerating the preparation of local emergency management information development plan and the detailed development strategic planning framework of emergency management (2018-2022), and in order to better implement the spirit of the national emergency management conference and promote the leapfrog development of national emergency management department information, 201 On February 20, 2009, the emergency management department issued the implementation guide of local emergency management informatization in 2019.
Based on the understanding of government emergency management, Beijing zhongkehuilian Technology Co., Ltd. (hereinafter referred to as "Huilan Technology") summed up the following difficulties in emergency management:
The coordination is not uniform: it is unable to achieve the requirements of coordinated scheduling and unified command among all departments, the unified system is difficult to work, and it is unable to achieve accurate coordination and distribution;
Untimely information release: untimely information release, single information release channel;
Information perception is not smooth: information is not smooth, unable to timely and limited monitoring and data collection;
Low efficiency: low efficiency of emergency management;
Data Decentralization: each business system is independent and cannot be integrated, resulting in a large number of island problems in the information of the system, resulting in data decentralization, system clutter, and unable to form a unified decision support.
In view of the above work pain points, Huilan Technology has designed and developed the emergency management system, providing a new intelligent emergency management platform solution, providing support for the construction of a unified command, responsive, up and down linkage, peacetime and wartime combination of emergency command system, and effectively responding to all kinds of emergencies.
The overall logic architecture of the system is the core of the system. Huilan Technology has fully studied the relevant policy requirements, considering the robustness, scalability, interoperability, stability, portability and security of the architecture, and designed the following emergency management platform architecture.
Logical framework of emergency management solution of Huilan Technology
The construction of the emergency management platform of Huilan Technology ensures the advanced and advanced nature of the system. It is easy to operate and maintain; it is more humanized and intelligent in operation, and finally realizes the construction goal of "receiving and reporting events, managing data, watching videos, studying and judging results, scheduling resources, commanding personnel, cooperating with departments, assisting decision-making and handling events".
Huilan Technology intelligent emergency management platform provides channel support such as PC Internet, mobile Internet, communication internet, Internet of things, etc., to realize Omni channel emergency command and dispatching.
The intelligent emergency management platform of Huilan Technology provides the visual monitoring of the pre accident, incident and intermediate process of the emergency, and the visual display of resources, management and site.
The intelligent emergency management platform of Huilan Technology can realize intelligent cooperative operation across police categories, regions and industries, and assist the emergency management department to complete the emergency command of emergencies.
The intelligent emergency management platform of Huilan Technology supports the tracking of emergencies, the intelligent analysis and evaluation of the region, time, character and dynamic of the events, the automatic judgment of positive and negative sides and critical values, and the realization of intelligent early warning and prediction.
Through AI enabled emergency service hotline, the intelligent emergency management platform of Huilan Technology realizes the following functions:
Intelligent access: AI robot answering, AI robot online service, AI automatic filling service, etc;
Intelligent outbound call: AI robot automatic outbound call return, AI robot outbound call supervision, AI robot outbound call command and dispatching, etc;
AI seat assistant: voice to text, auxiliary filling, automatic transfer of knowledge base, etc;
Intelligent knowledge base: the composition of AI knowledge base, as well as knowledge base to assist agents to complete service requirements;
Intelligent quality inspection: AI robot real-time quality inspection, AI robot automatic scoring, etc;
Intelligent operation: service monitoring, automatic warning, deep data mining, etc.
Finally, enable daily command, social governance, major events, major activities, resource calls and other scenarios.
Huilan Technology intelligent emergency management platform connects with various business systems, collects monitoring video data, geographic information data, emergency materials data, etc., realizes intelligent command and dispatching through video linkage dispatching, GIS geographic information system linkage dispatching, mobile phone visual intercom dispatching, SMS dispatching, fax dispatching, emergency business system linkage dispatching, etc., and improves emergency and emergency response The ability of quick response and command and rescue.
Huilan Technology intelligent emergency management platform provides enterprise emergency information, surrounding environment information, material and equipment information, institutional information, emergency rescue team information, fire fighting force information and other data information, providing data support for leaders' intelligent command and dispatching and emergency decision-making.
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