Program overview

In recent years, there is a great demand for telephone call services such as telephone call, telephone collection, telephone notice and so on, which has become the main means of marketing for all kinds of units. Based on the long-term observation of many banks, insurance companies, enterprises and governments on the telephone call business, Beijing zhongkehuilian Technology Co., Ltd. (hereinafter referred to as "Huilan Technology") found that the following difficulties exist in the telemarketing:

The telephone answering rate is very low, even if answered, it will be quickly hung up. In one day, the effective calls of the outbound staff are very few, which wastes a lot of time;

A large number of repetitive work with no sense of achievement brings negative emotions to the outbound staff. The work enthusiasm is not high, a large number of personnel are lost, which increases the training cost invisibly;

The follow-up of effective phone calls is not well recorded, which brings inconvenience to the follow-up statistics;

The professional level of the outbound call staff is uneven, and they can't give detailed introduction to customers with unified caliber;

The quality of the outbound staff has a certain impact on the service quality;

……

To solve these problems, Huilan Technology, relying on the AiCall intelligent outbound system with independent intellectual property rights and the aid of artificial intelligence engine platform, provides intelligent outbound solutions for governments, enterprises, finance and other customers. The external call service system of virtual human voice telephone robot, high-quality voice synthesis, strong intelligent multi round interaction, easy to use script management, realizes automatic external call return visit, external call sales and service of AI robot.

Functional architecture

The overall logic architecture of the system is the core of the system. Huilan Technology has fully studied the outbound call business scenarios, considering the factors such as the robustness, scalability, interoperability, stability, portability and security of the architecture, and designed the following intelligent outbound call solution logic architecture.

　　

Logical architecture of intelligent outbound call solution of Huilan Technology

Relying on years of service experience in government, enterprises, finance and other industries, the intelligent outbound call solution of Huilan Technology can quickly sort out outbound call scenarios and set corresponding outbound call technologies. The data of outbound call users is connected through the internal business system of the company. Realize one key batch automatic outbound call, greatly reduce the workload of staff, generate real-time outbound call report, screen interested customers, and then follow up by outbound staff, greatly improve the accuracy of outbound call.

Program advantages

1.Accurate scene high quality speech

Relying on years of business service experience of Huilan Technology, the intelligent outbound call solution of Huilan Technology can quickly sort out outbound call scenarios, and set corresponding high-quality outbound call scripts, so that the effect of outbound calls can be doubled with half the effort.

2.Rich voice and emotion of real people

The intelligent outbound call solution of Huilan Technology adopts the real person voice recording mode to reduce the rigid and emotionless dialogue of traditional robots and increase the trust between people. During the dialogue, related colloquialism and warm field language will be added to ensure the quality of the dialogue and make it more acceptable to customers.

3.ASR voice text conversion

The intelligent outbound call solution of Huilan Technology provides voice real-time interactive service. Users can directly send the information they want to consult through voice. The system can accurately identify and understand the user's dialogue content and answer the user's questions through ASR. In the dialogue details, it can be converted into text format through TTS, which makes the browsing clearer and the customer's intention clear at a glance.

4.Support multiple rounds of dialogue without difference

Based on the deep learning technology and language database, the intelligent outbound call solution of Huilan Technology can automatically expand the similar problems in the knowledge database, and carry out semantic analysis and matching based on the semantic analysis engine intelligence. In the process of interaction with users, it can provide multiple rounds of dialogue without difference, accurately acquire problems, and make the accuracy of the intelligent robot's reply answer more than 90%.

5.Accurate analysis of customer intention

In the face of a large number of customer groups, the intelligent outbound call solution helps the outbound unit users to select the intention of customers through the mass outbound call, through the dialogue time with customers, the dialogue rounds, and the key words of customers during the dialogue, so as to help the sales personnel grasp the intention direction of customers quickly when they do the secondary sales, and greatly improve the outside of the outbound call personnel Call accuracy.

6. Dialogue support interrupt Q & A

Thanks to the full duplex voice interaction technology, the intelligent outbound call solution of Huilan Technology supports customers to interrupt the conversation at any time during the robot's speaking process. When the robot interrupts the robot's speaking for the information that the customer has questions or wants to ask, the robot can quickly respond, give feedback, close to the real conversation between people, further increase the customer's trust, and make the follow-up dialogue more fluent.

Product recommendation

Aicall intelligent outbound call system