Doctors' resources are scarce all over the world. To a certain extent, this relationship between supply and demand determines the difficulty of patients' seeing a doctor. At the same time, there are many service problems such as high frequency of manual consultation service, long time of repeated confirmation of historical medical records, low efficiency of manual entry of medical records and so on.
In order to improve the efficiency of medical service, AI + medical mobile medical is becoming the hot spot of hospital information construction. It makes the hospital break through the traditional medical consultation mode and enter into a new consultation mode of automation, intelligence, information and efficiency. With the comprehensive application of speech recognition, semantic understanding, speech synthesis, optical character recognition and other technologies, an efficient information support system, a standardized information standard system, a normalized information security system, a scientific medical management system, a professional business application system, a convenient medical service system, and a humanized health management system will be built to make the whole medical ecology Every group in the circle can benefit from it.
Beijing zhongkehuilian Technology Co., Ltd. (hereinafter referred to as "Huilan Technology") builds the AI + medical solution of Huilan Technology based on independent intellectual property products to solve the above industry pain points. The service mode of artificial intelligence application + human is adopted to realize the three-tier service mode of "self-service + intelligence + artificial". The intelligent call center is used to replace the traditional call center, and the medical guidance robot is used to replace the artificial service desk. The AI capability platform realizes the intelligent voice input and intelligent image recognition, so as to improve the user experience, expand the channel service ability, and ease the work of the artificial service personnel Pressure, reduce the operation cost of telephone customer service system, and improve the work efficiency of medical staff.
AI + medical solution architecture
The three core technologies of ASR, TTS and NLU are applied to build the artificial intelligence capability platform, integrate the solid robot system, and realize the interactive robot of automatic detection and self-service. It can greatly relieve the work pressure of the artificial service personnel, answer the professional knowledge of the customer consultation, intelligently shunt the customers in the consultation process for the convenience of medical treatment, and improve the medical service experience of the users.
In order to save the time for doctors to write medical records, the voice data is generated in the process of medical treatment and the voice electronic medical record is formed. The user's answer will automatically generate the standard medical record, and the doctor only needs to modify it to complete the medical record writing.
Before the consultation, the information collection of customers is carried out, and the intelligent collection of customer portrait is completed to help doctors understand the condition of users in advance. Users' condition information, including the main complaint, current medical history, past history, allergy history, family history, etc., can generate electronic medical records for doctors, which can save doctors' writing time, improve medical efficiency, and improve doctor-patient communication.
Based on big data and artificial intelligence technology, it analyzes disease risk factors, integrates expert knowledge, and provides personalized prevention and intervention programs for precise population. Help customers to achieve health self-management and improve customer health
The unified intelligent call center solution of Huilan Technology not only provides hot line call access, but also provides access to websites, wechat, app and other channels to achieve intensive global management and service.
The unified intelligent call center solution of Huilan Technology intelligently recognizes the voice information of users, and intelligently assigns it to intelligent robot seats and artificial phone seats.
The unified intelligent call center solution of Huilan Technology adopts the dual service mode of robot and artificial. The intelligent robot solves the general problems, and the artificial seat solves the personalized problems, so as to reduce the work pressure and operation cost of the artificial customer service system in a large range.
Relying on the aicallcenter call center system with independent intellectual property rights, the unified intelligent call center solution of Huilan Technology provides intelligent interaction mode and greatly improves user experience.
lL speech recognition: Based on intelligent noise reduction, echo cancellation and other technologies, intelligent recognition of the meaning expressed by user language in various environments;
semantic understanding: Based on the semantic understanding engine of the Sino scientific association, we can intelligently understand the semantics of many complex sentence patterns, such as similarity query, inversion, ellipsis, etc;
intelligent cross examination: intelligently understand the user's multiple ways of asking questions, and provide intelligent cross examination according to the user's answers;
multi round dialogue: guide users to consult according to the content of user dialogue, ask questions that users may want to consult intelligently, and lock the basic needs of users;
speech synthesis: using the theory and technology of linguistics and psychology, through the design of neural network, based on emotion computing technology, output the natural speech flow including emotion.
The unified intelligent call center solution of Huilan Technology provides intelligent to artificial services. For problems that intelligent robot phone seats cannot solve, intelligent to artificial phone seats.
The unified intelligent call center solution of Huilan Technology provides intelligent recording, analysis and learning of unknown problems, and knowledge learning is efficient and controllable.
The unified intelligent call center solution of Huilan Technology provides full maintenance data report service, which can carry out multi maintenance data report statistical analysis and data mining for user conversation habits, dialogue data mining, user demand hot issues, etc.
The unified intelligent call center solution of Huilan Technology provides interface optimization, clustered system deployment, high concurrency and high reliability.
Medical guidance robot
Voice EMR
Medical technology intelligent assistant
Intelligent medical imaging platform
Intelligent customer service platform
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