At present, with the rapid development of the insurance industry, the competition environment and future development pressure faced by insurance enterprises are very big. How to understand customers faster and stronger insight, design products faster according to customer needs, many insurance enterprises have been exploring how to better stand out in the competition. For insurance companies, how to choose the latest insurance technology, so as to comprehensively improve the operation ability of enterprises, is also the current challenge. Therefore, we believe that now is the best opportunity for big data and artificial intelligence to enter the insurance industry.
In view of this, Beijing zhongkehuilian technology Co., Ltd. (hereinafter referred to as "Huilan Technology") in combination with the current situation of the development of information technology in various industries and the requirements of services, in-depth analysis of the pain points of business development in various industries. China Union of science and technology provides AI + insurance solutions.
AI + insurance scheme structure
Relying on the intelligent cloud platform independently developed by Huilan Technology, the intelligent outsourcing operation solution of Huilan Technology AI + BPO provides intelligent call center, intelligent outbound call, intelligent quality inspection and global customer service. Compared with the traditional internal operation, it has the characteristics of reducing cost, simplifying management, easy performance evaluation and good effect evaluation.
The customer portrait provided by Huilan Technology can intelligently analyze data files, connect enterprise CRM, member system, marketing platform, wechat, customer service, call center and other data, and realize standardized customer data. Based on the customized analysis model of users, the data analysis and application of marketing scenarios such as customer acquisition, potential customer conversion, cross sales, loss early warning, customer recall are realized, and the business data is fully understood and intelligent optimization is realized.
The customer portrait of Huilan Technology includes tag rules, industry tag library, life cycle value model, multi-dimensional value scoring, model calculation, behavior prediction, restoring the real path of users, and outlining user behavior portrait. Based on the customer portraits of Huilan Technology, common features are found, crowd diffusion is carried out in the internal and external databases, and potential customers are rapidly expanded.
Through the customer portrait of Huilan Technology, we can predict the possible loss of customers, help to recover, analyze the causes, and help enterprises optimize product services.
The intelligent work order system solution of Huilan Technology provides all channel work order initiation, such as website, wechat, app, etc., to achieve intensive global management and service.
Intelligent work order circulation: intelligent analysis work order, problem upgrading and coordination processing, work order promotion and flexible circulation.
Intelligent form filling: according to the user's dialogue content, guide the user to consult, lock the user's basic needs, provide entity word recognition according to the user's answers, and realize automatic form filling.
Intelligent dispatch: intelligently identify the work order content, connect with key personnel, and realize intelligent dispatch.
IPA robot process automation, 100% intelligent quality inspection, 100% intelligent compliance, release more than 90% of the workload of insurance business personnel.
Huilan Technology AI + media platform provides information collection, information processing, information release, information statistics, and information management of the whole life cycle of content operation.
Huilan Technology AI + media platform provides mobile text assistant, which can realize the scanning and uploading of mobile phone pictures, mobile voice acquisition and editing, mobile picture text extraction and editing and other intelligent mobile acquisition and editing functions, to meet the needs of management and information acquisition and editing anytime and anywhere.
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