Recently, an exciting piece of news has gone viral on our WeChat Moments — the Digital and Intelligent Beijing Innovation Center has been officially put into operation. This major event has even been featured on CCTV, becoming the focus of national attention! Among these developments, The Beijing Municipal Government Service Item Sorting and Implementation Project, in which Huilan Technology Co., Ltd. has deeply participated, also shines brightly at the Innovation Center, opening a new chapter in the digital and intelligent transformation of government services.

On October 17th, the Digital and Intelligent Beijing Innovation Center, located at the core of the Canal Business District in the City Sub-center, was grandly launched. This center undertakes important missions such as data innovation, scenario verification, and ecological incubation, and has attracted attention from all sectors as soon as it was launched. It is like a beacon of wisdom, illuminating the path forward for Beijing's digital and intelligent transformation. Huilan Technology Co., Ltd. is honored to be a deep participant in this digital and intelligent revolution.

Leveraging the innovation center's integrated advantages of "data + scenarios + technology", Huilan Technology Co., Ltd. uses professional services to drive government services to make a leap from "decentralized processing" to "systematic governance", helping Beijing build a national benchmark for digital and intelligent government services. Here, Huilan Technology Co., Ltd.'s professional capabilities in digital and intelligent transformation services for governments and enterprises are fully demonstrated, striving to promote government services to leap forward and upgrade from the previous "decentralized processing" model to a new "systematic governance" model. This helps Beijing take the lead in the field of digital and intelligent government services and become a national benchmark and model.

Decoding the Four Core Services: Accurately Addressing Government Service Pain Points and Demonstrating the Solid Strength of Technical Solutions

On the platform of the Digital and Intelligent Beijing Innovation Center, Huilan Technology Co., Ltd., relying on its four core services, has become a key support for the digital and intelligent transformation of government services. Each service directly targets the pain points of government services and provides solutions to solve the problems with innovative technologies and professional plans.

1. Full-Process Monitoring: Building a "Digital Neural Network" for Government Services to Drive Efficiency Improvement with Consulting Data

In the previous government service system, a prominent pain point was that government service consulting data, like pearls scattered everywhere, were dispersed across 16 districts and multiple municipal-level online platforms. These data operated in silos, forming isolated data islands. This left government departments without precise guidance when optimizing service processes, like groping in the dark. For example, when citizens consulted about enterprise registration matters, the answers provided by the consulting systems of comprehensive windows in different districts and municipal-level online consulting platforms might differ. This not only confused citizens but also made it difficult for the government to identify overall issues in the service process.

To break this predicament, Huilan Technology Co., Ltd. formulated standardized data collection rules, which are like building highways for data circulation. It successfully connected the consulting systems of district-level comprehensive windows with municipal-level online consulting platforms such as "Jingjing", "Jingtong", and "Jingbao", realizing real-time aggregation of consulting data from all channels. Through data cleaning, correlation analysis, and governance, a full-process monitoring model for government service items was built. This model accurately identifies high-frequency consulting issues and service bottlenecks, providing data support for policy optimization and process reengineering.

2. Form Connection: "One-Click Integration" for 3,400 Items to Upgrade Online-Offline Service Collaboration

As government service items become increasingly complex, users face many troubles. Government service items are scattered across different systems, forcing enterprises and the public to fill out forms repeatedly when handling matters online or offline. This undoubtedly increases service costs and wastes a lot of time and energy. At the same time, the efficiency of business synchronization between departments is low, and information transmission is delayed, leading to lengthy service processes and low public satisfaction.

To address these issues, Huilan Technology Co., Ltd. built a "full-chain connection service system". Covering item breakdown, plan design, configuration testing, and launch release, this system realizes in-depth integration of 3,400 implementation lists (corresponding to 200 district-level items) with the unified application and acceptance platform. Through an intelligent form engine, it automatically matches service scenarios to reduce repeated data entry. A real-time data synchronization mechanism is established to ensure seamless flow of information between online applications and offline acceptance at comprehensive windows.

3. Unified Coding: "One Code for Seamless Connection" Across 170 Systems to Solve the "Last Mile" Problem of Data Collection

In reality, due to differences in technical architectures, some government systems cannot be integrated into the platform through form connection, which has become a major obstacle to data collection. The lack and delay of service transaction data seriously affect the overall efficiency evaluation of government services. This makes it difficult for the government to fully and accurately understand the actual operation of government services and provide reliable data support for decision-making.

To overcome this problem, Huilan Technology Co., Ltd. innovated the "unified coding + data bridge" technical architecture. It assigns unique identification codes to 170 systems (including district-level application and approval systems) that cannot be connected via forms for the time being, and establishes cross-system data mapping rules. Through intelligent interface adaptation, it captures key service transaction data in real time and automatically synchronizes it to the unified application and acceptance platform, ensuring that "all service transaction data should be collected and be traceable in real time".

4. Cross-District Connection: "Hardware + System" Dual Connection for 7 District Government Service Halls to Build "Smart Terminals" for Grassroots Services

Grassroots government services are directly oriented to the public, and their service quality directly affects the public’s experience in handling matters. However, the self-built systems and hardware equipment of government service centers in different districts have inconsistent standards, making cross-district data sharing for services difficult. When the public handles cross-district matters, they often face problems such as information non-sharing and inconsistent processes. This greatly reduces public satisfaction and restricts the coordinated development of government services.

To meet grassroots needs, Huilan Technology Co., Ltd. has developed a customized "three-in-one (hardware-system-data) connection solution". It has completed in-depth connection between the self-built window acceptance systems of government service centers in 7 districts and the unified application and acceptance platform, while adapting to hardware equipment such as number-calling machines, document scanners, and service evaluation devices. This realizes "one-window acceptance, data flow, and mutual recognition of results" for cross-district service transactions.

Behind CCTV's recognition lies Huilan Technology Co., Ltd.'s accumulated strength from over 20 years of deep engagement in the digital and intelligent transformation of government services. It also represents the rooting of its philosophy: "user-centric thinking at heart, technical craftsmanship throughout the process". It is Huilan Technology Co., Ltd. that has created a new paradigm for the upgrading of government services with "user-centric thinking + technical craftsmanship".

Being featured in CCTV's coverage this time is not only a recognition of Huilan Technology Co., Ltd.'s technical strength, but also an affirmation of the concept "AI Serves the People". From the "neural network" for data aggregation to the "expressway" for service item connection, from the "smart bridge" for cross-district integration to the "incubator" for an innovative ecosystem, Huilan Technology Co., Ltd. has always adhered to one principle: every solution originates from in-depth research into frontline pain points of government services. This ensures that every project delivery embodies the characteristics of "technological leadership, feasibility in implementation, and continuous iteration". It works with government departments and enterprise partners to jointly build a digital and intelligent government service ecosystem, promoting "innovation in one region and replication in multiple regions".

Looking ahead, Huilan Technology Co., Ltd. looks forward to collaborating with more government departments and enterprises. On the fertile ground of digital and intelligent transformation and upgrading for governments and enterprises, it will explore more digital and intelligent scenarios for government-enterprise services, and promote the deep integration of technological innovation and business needs. Through joint efforts from all parties, every government-enterprise service will become smarter and more convenient, contributing to building a digital and intelligent government that satisfies the people!

Huilan Technology Co., Ltd. has always firmly believed: AI Serves the People!

During the same period, the content was also broadcast simultaneously on Beijing Satellite TV.