Function introduction

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  Universal access and unified...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution has the ability to adapt to various channels through the channel adaptation layer, including IT channels (such as PC websites, mobile websites, mobile apps, WeChat, Weibo, email, and intelligent forms), CT channels (such as mobile phones, telephones, and text messages), and intelligent terminals (such as physical robots, intelligent interactive screens, and intelligent all-in-one machines). It can also be configured to access emerging channels, achieving full coverage, unified access, unified queuing, unified acceptance, unified scheduling, unified disposal, and unified data collection.

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  Six-in-one knowledge managem...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution provides a six-in-one knowledge management system, which includes a QA database, scenario knowledge base, business knowledge base, Table QA, integration with search engines, and knowledge graphs. It adopts a multi-source and heterogeneous knowledge management concept, storing various types of data structures, such as audio, text, images, files, and processes, in relational databases and non-relational databases, providing clearer and more humane customer service.

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  Intelligent interaction and ...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution is based on its proprietary intelligent voice and semantic engine and intelligent knowledge base. It provides an intelligent interaction center module, offering intelligent IVR voice interaction functions that provide intelligent services such as Q&A, consultation, and inquiries for financial users. It also provides intelligent ACD, intelligent IM, and intelligent voice services as needed by the business, making it easier, more efficient, and more accurate for users to obtain services, bringing an ideal interactive experience to customers.

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  Agent assistance and efficie...

  When hotline staff in the financial industry work, intelligent robots can assist them by supporting button-style quick queries and custom knowledge queries. Based on a semantic analysis engine, the intelligent robot can intelligently recommend alternative answers. Human customer service staff can also quickly filter related answers in the financial knowledge base through the knowledge base search box, thereby improving the response speed and work efficiency of human customer service.

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  Intelligent quality inspecti...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution integrates speech processing, business intelligence, and internet technology. By developing appropriate quality inspection strategies, templates, and rules, it provides all-area (text and speech), full-scale intelligent quality inspection capabilities for financial intelligent customer service. Through intelligent quality inspection, it quickly and comprehensively detects problems in services, improves service quality and optimizes service strategies. It also sends high-quality samples to agents to enhance the level of human customer service.

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  Intelligent work orders for ...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution is an intelligent work order management system developed by Huilan Technology Co., Ltd.  based on a workflow model and supported by AI technology. It provides a fully closed-loop business management function that includes intelligent form filling, intelligent circulation, intelligent supervision, and intelligent analysis. This system can effectively manage cross-departmental collaborative businesses that are handled by financial hotlines.

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  Intelligent outbound calls f...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution provides intelligent marketing functions, relying on a visualized script flow editor to quickly organize marketing scenarios, set corresponding marketing scripts. After setting the outbound marketing tasks, batch intelligent automatic outbound marketing can be achieved based on the preset outbound strategy, and real-time outbound marketing reports can be generated. Through intelligent outbound filtering of customers without intention, valuable feedback from customers can be fed back to professional service personnel. In this process, robots can completely replace the previous laborious screening work, greatly saving the additional costs of financial institutions.

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  Intelligent debt collection ...

  With the growth of credit businesses in the financial industry and the rise of consumer finance, debt collection has become increasingly heavy. Huilan Technology Co., Ltd.  provides intelligent debt collection robots based on AI, NLP, and other technologies. The robot has multiple intelligent services such as automatic outbound calls, accurate identification, and intelligent interruption. It can conduct multi-round conversations with users, completely complete the debt collection task, quickly reach all users, and improve their willingness to repay. At the same time, banks can enter and automatically generate statistical results for various data in the debt collection process through intelligent forms and reports, quickly understanding the debt collection process and timely adjust the debt collection strategy.

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  Comprehensive statistical an...

  Huilan Technology Co., Ltd.  financial intelligent customer service solution provides multi-dimensional statistics such as interactive situation statistics and popular question statistics. In addition to the multi-dimensional statistical data provided by the system, the platform supports customized reporting. In situations where the basic platform report cannot meet the needs, the platform supports self-configuration of the required data report to meet the personalized needs of different financial institutions. This provides data support for call center marketing service decisions for financial institutions.