Huilan Technology Co., Ltd. AIQC Intelligent Quality Control System covers every conversation between online human customer service representatives and customers, using a combination of intelligent automatic quality control and manual review to assist in improving the service quality and work efficiency of the online human customer service system and provide a comprehensive and accurate quantitative evaluation of their work. The intelligent quality control system for online customer service includes two major quality inspection dimensions: service quality and service attitude. It deeply mines customer service conversation data and uses a combination of intelligent automatic quality control and manual review to automatically generate quality inspection reports.AiCC Unified Intelligent Interaction Center Platform is a new generation intelligent interaction platform of machine + human, integrating IM instant messaging, telephone voice communication, VoIP audio and video communication, and other new ICT unified call and interaction center platforms independently developed by Technology Co., Ltd. Its powerful functions include 10 subsystems: text robot, online customer service system, work order system, CallCenter system, outbound robot, telephone robot, intelligent knowledge base, intelligent quality inspection, mobile CC, management center, etc. AiCC is a revolutionary product that is multi-channel, media-integrated, intelligent, and functional. It reduces costs, improves production efficiency, and enhances customer satisfaction.