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Huilan Technology Co., Ltd. AIQC Intelligent Quality Control System covers every conversation between online human customer service representatives and customers, using a combination of intelligent automatic quality control and manual review to assist in improving the service quality and work efficiency of the online human customer service system and provide a comprehensive and accurate quantitative evaluation of their work. The intelligent quality control system for online customer service includes two major quality inspection dimensions: service quality and service attitude. It deeply mines customer service conversation data and uses a combination of intelligent automatic quality control and manual review to automatically generate quality inspection reports.AiCC Unified Intelligent Interaction Center Platform is a new generation intelligent interaction platform of machine + human, integrating IM instant messaging, telephone voice communication, VoIP audio and video communication, and other new ICT unified call and interaction center platforms independently developed by Technology Co., Ltd. Its powerful functions include 10 subsystems: text robot, online customer service system, work order system, CallCenter system, outbound robot, telephone robot, intelligent knowledge base, intelligent quality inspection, mobile CC, management center, etc. AiCC is a revolutionary product that is multi-channel, media-integrated, intelligent, and functional. It reduces costs, improves production efficiency, and enhances customer satisfaction.

Product Advantages

  • Intelligentization

    The system is based on neural network algorithms and intelligently analyzes the content of human customer service conversations.

  • Full coverage

    Every conversation between human customer service representatives and users is covered completely and there are no omissions.

  • Low cost

    The system automatically analyzes the content of human customer service conversations, saving a lot of manpower costs.

  • Personalized customization

    According to the work priorities and characteristics of each customer service system, personalized settings and customization can be performed.

Functional description

  • Customized quality inspection rules
    Customize rules based on business processes and achieve full coverage of data
  • Customized scoring system
    Customize scoring guidelines to quantitatively evaluate service levels
  • Direct evaluation
    Detailed quality inspection reports and visualized quality inspection results
  • Call quality inspection
    Detection of keywords, sensitive words, and emotions
  • Data analysis
    Analyze quality inspection results and visualize hotspots and abnormal information
  • Alarm reminder and push
    Timely reminder and push for high-risk conversations related to business, attitude, commerce etc

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