AiCC Unified Intelligent Interaction Center Platform is a new generation intelligent interaction platform of machine + human, integrating IM instant messaging, telephone voice communication, VoIP audio and video communication, and other new ICT unified call and interaction center platforms independently developed by Technology Co., Ltd. Its powerful functions include 10 subsystems: text robot, online customer service system, work order system, CallCenter system, outbound robot, telephone robot, intelligent knowledge base, intelligent quality inspection, mobile CC, management center, etc. AiCC is a revolutionary product that is multi-channel, media-integrated, intelligent, and functional. It reduces costs, improves production efficiency, and enhances customer satisfaction.
Three-dimensional knowledge base system
The system's knowledge base, cloud-based knowledge base, and custom knowledge base create a three-dimensional knowledge base system.
Leading artificial intelligence technology
Custom knowledge base, semantic understanding, and speech synthesis are used to provide leading artificial intelligence technology.
Powerful backend
A powerful workbench, conversation monitoring, and quick access to all channels are included.
All-dimensional data statistics
The comprehensive statistical functions provide effective decision support for un-called services.
High security standards in the industry
High-standard security measures are provided for the system.
Text robot
Online customer service system
Work order system
Mobile CC
Intelligent knowledge base
Voice robot
Outbound call robot
CallCenter system
Intelligent quality inspection
Management center
National service hotline：
WeChat
Weibo
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