Function introduction

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  Intelligent official website...

  The insurance portal website is customer- centric, providing users with insurance products, customer service, online marketing zones, industry news, and other functional sections. It adopts cutting-edge technology to offer users intelligent consultation and intelligent customer service, greatly facilitating customers and fully demonstrating the intelligent and wise insurance services of the website. The management end provides an intelligent and convenient content management platform for portal website operators, including one-click typesetting, one-click error correction, one-click reprinting, sensitive word filtering, and convenient editing and publishing functions for multi-channel association release, improving efficiency in the industry. The solution includes a visual operation and maintenance workbench, displaying content monitoring, CPU monitoring, and other information intuitively. It allows for real-time monitoring of service operation logs and database operation logs, and flexible configuration of different column update strategies, making the operation and maintenance more efficient and intelligent.

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  Knowledge management empower...

  The insurance industry is characterized by strong domain knowledge, complex business operations, broad scope, non-standardized data, and low level of structuring, making it difficult to exchange information and knowledge. The lack of knowledge management severely restricts the innovation and expansion ability of insurance business. Huilan Technology Co., Ltd.  intelligent insurance knowledge management solution uses artificial intelligence and big data to collect, sort, integrate, and classify insurance knowledge, then centralizes and stores it in a knowledge base. The solution provides internal staff with knowledge browsing, knowledge pushing, and knowledge sharing functions, making it easy for employees to quickly and accurately find the knowledge they need and enhancing the convenience of learning and reference for internal staff.

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  Intelligent marketing: preci...

  For insurance organizations, personalized recommendations are key to winning loyal customers and advocates. Huilan Technology Co., Ltd.  is able to use label rules, industry label libraries, multi-dimensional value scoring, and model calculations to recreate users' true paths and outline their behavioral profiles. Based on Huilan's customer profiles, customized insurance coverage and rates can be offered according to the customers' needs and requirements, achieving precise product marketing. In the process of marketing, customers need more intelligent, personalized, hassle-free, and faster service. Huilan's AI-powered intelligent marketing robot is redefining the daily operations of the insurance business. Through intelligent dialogues, intelligent forms filling, intelligent quality inspection, and other features, efficient and accurate insurance product marketing can be realized.

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  Intelligent claims high-qua...

  Many industry insiders generally believe that insurance customer service begins with claims processing, and only when risks truly occur is the best time to test the service quality of an insurance company. Traditional insurance claim processes are slow and with increasing dissatisfaction from customers with their traditional claims experience. These processes are becoming more and more digitized and intelligent. However, artificial intelligence is becoming an important tool for insurance companies to meet customer expectations. Huilan Technology Co., Ltd.  uses AI-powered data processing capabilities to achieve end-to-end intelligent processing, such as intelligent classification of claim materials, automatic review and verification, and automatic closing of claims. By focusing on "AI-ization" to improve operational efficiency and improve customer experience, Huilan aims to enhance customer satisfaction and loyalty.

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  Intelligent customer service...

  As the pace of social development accelerates, users' awareness of purchasing insurance has gradually strengthened, and a large amount of insurance consultation work is coming as scheduled. These consultations have the characteristics of high traffic, concentrated visits, frequent repetitive questions, and prominent personalized questions. Huilan Technology Co., Ltd.  intelligent customer service adopts a human-machine cooperative service mode, which realizes a three-layer service model of "self-service, intelligent, and human". It supports IM customer service and hotline customer service, uses voice recognition technology to intelligently distinguish users' needs, and provides users with insurance product consultation, purchase consultation, claims consultation, etc. The online customer service system uses intelligent robots to provide online consultation reply services. For questions that the intelligent robot cannot answer, it will be intelligently transferred to human phone agents, with the goal of improving user experience, expanding channel service capabilities, relieving the work pressure of human service personnel, and reducing the operating costs of the customer service system.

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  Digital showroom immersive ...

  Huilan Technology Co., Ltd.  uses cloud computing and 3D modeling to create a "VR Insurance Experience Hall", which enables immersive experiences and creates new online sales models. By simulating a real service hall through VR technology and combining existing electronic policy services, new technologies such as remote co-viewing, desktop sharing, remote synchronization, and video recording are introduced to create a "zero-touch" virtual reality full-sales service experience. From customer invitations to online insurance applications, remote signatures, and co-viewing recordings, the traditional communication barriers of physical space are broken, and a new online marketing and service platform is created to provide more professional and high-quality insurance services.

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  Virtual Intelligent Person, ...

  Traditional brand images cannot meet the demands of the internet age where interaction is king. Huilan Technology Co., Ltd.  combines AI technology and virtual reality technology to create 3D ultra-realistic, 3D realistic, 3D semi-realistic, 2D real-life, and 2D cartoon digital intelligent agents that suit specific needs, reviving the brand image of insurance companies. These simulated virtual intelligent agents are given voices, expressions, and personalities, and can be used to build virtual anchors, virtual big-screen broadcasting, and virtual customer service applications that exhibit the unique characteristics of insurance institutions. They provide vivid and intelligent interactions with users.

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  Fine Operation, Full-service...

  With the development of the media industry, marketing and operation models are becoming increasingly diverse. Huilan Technology Co., Ltd.  has a professional team that provides integrated online and offline operation services, including PR communications, new media operation, SEO search engine optimization, SEM search engine marketing, and offline event planning, to expand the reach and influence of insurance brands.