Huilan Technology Co., Ltd. intelligent quality inspection solution provides template configuration for quality inspection, meeting the needs of timely understanding of seat personnel's work situations and optimizing script strategies for business scenes in speech/conversation scenarios. The quality inspection templates are divided into two major modules: intelligent quality inspection and speech quality inspection.
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Artificial intelligence interaction
Metaverse and AI decision-making
SaaS cloud service
Technical infrastructure
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AI+Government
Overview of the solution
The system tools provided are aimed at the customer service centers in the financial industry, offering full-text and voice data storage and quality inspection. The intelligent quality inspection solution can effectively support account opening processes, remote dual recording, self-service dual recording, counter forms, and other business scenarios. By utilizing configurable and trainable detection models and task engines, automated full-scale quality inspection is achieved, increasing the coverage rate to 100%. It covers every conversation between online human customer service representatives and customers in the financial industry. The approach combines intelligent automatic quality inspection with manual review, providing comprehensive and accurate quantitative evaluation of the work of human customer service representatives. The intelligent quality inspection system encompasses two major dimensions of quality inspection: service quality and service attitude.
Function introduction
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Quality inspection templates...
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Quality inspection strategie...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides configuration for quality inspection strategies to create inspection tasks based on different data dimensions and time dimensions, meeting the inspection task requirements for different business scenarios. Quality inspection strategies support both intelligent inspection strategies and manual inspection strategies.
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Speaker separation and dual-...
Huilan Technology Co., Ltd. intelligent quality inspection solution supports dual-channel quality inspection of complex and outdated audio files. It can intelligently differentiate channel systems, separate speakers efficiently, and make precise judgments.
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Real-time professional monit...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides quality inspection monitoring functionality, allowing for real-time monitoring of created and activated strategies. It enables users to view task progress and specific quality inspection content in real-time. Additionally, it supports the push of sample audio conversations that have already passed quality inspection.
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Quality inspection results c...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides quality inspection appeal functionality for seats. After quality inspection results are issued, seats can dispute the results, and inspectors can re-review and score them. The platform supports multi-person review of quality inspection results, simultaneous scoring, and multi-level approval, meeting various review business scenarios for customers.
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Full-scale analysis to assis...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides data analysis functionality, providing customers with quality inspection statistical data from different dimensions. This enables customers to view the overall service quality of seats and assists call centers in improving business scenario conversations.
Advantages of the plan
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Dual support for text and vo...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides both text inspection and voice inspection methods to meet users' quality inspection requirements for seats in different scenarios, whether they are text-based or voice-based.
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Full-scale quality inspectio...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides full-scale detection of service quality. With the implementation of standardized services, manual supervision is no longer required. Through comprehensive intelligent quality inspection, it helps businesses establish a well-rounded standardized service system and cultivate customer service staff's behavioral norms and service awareness. With 100% coverage, timely analysis and reporting are facilitated.
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Real-time monitoring of serv...
Huilan Technology Co., Ltd. intelligent quality inspection solution provides full-scale detection of service quality. In the era of the internet, the speed of information dissemination has greatly increased. Establishing positive reputation and minimizing negative exposure has become a challenge for businesses. By monitoring and identifying potential risks, it can effectively detect underlying negative factors. It also helps in identifying customer satisfaction and predicting potential complaint risks.
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Continuous optimization of s...
Huilan Technology Co., Ltd. intelligent quality inspection solution utilizes a rational planning of analysis rules to provide firsthand feedback on users' communication emotions and satisfaction. The quantitative data obtained from the analysis becomes a vital reference for enterprises seeking to improve service differentiation and enhance core competitiveness.
Excellent Customer Case Studies
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China CITIC Bank
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China National Aviation Information Network Co., Ltd.
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