Function introduction

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  Visualized dialogue configur...

  Huilan Technology Co., Ltd.  intelligent marketing solution provides a visualized dialogue process editor to support various AI applications in marketing scenarios. In the editing interface, the system provides a rich node management to meet the needs of dialogue process editing in different Q&A scenarios. It can set dialogue nodes, action nodes, judgment nodes based on the business scenario to make the business form a closed loop, so that the marketing robot can be more intelligent and emotional in customer service business.

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  multi-strategy task manageme...

  In order to save labor costs and improve work efficiency, the intelligent marketing robot supports a task management model of human-machine collaboration. It supports flexible configuration of marketing task user lists, calling times, calling times, etc. The outbound robot can have multiple rounds of conversations with customers and transfer to manual service. After completing the marketing task, the outbound call will automatically stop and the data will be saved. It also supports querying, analyzing, and exporting the data of outbound tasks through report generation.

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  precise intent recognition

  Huilan Technology Co., Ltd 's independently developed intent recognition engine allows the robot to call on the intent recognition engine when interacting with visitors, to decrypt, understand, and recognize users' intentions. This helps users face the mass customer group through batch outbound, and helps marketing staff quickly grasp customer intentions by selecting the strength of customer intentions through the conversation time, conversation rounds, and key triggers of customer's conversation.

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  comprehensive customer manag...

  Huilan Technology Co., Ltd 's intelligent marketing solution provides customer relationship management function for unified management of customer information such as name, address, telephone number, and company. It supports tracking customer activities such as visiting websites, making calls, and having conversation consultations. It helps marketing staff in the financial industry manage and maintain customer relationships, increase interaction with customers, improve customer service quality, and complete more transactions.

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  intelligent telesales assist...

  Huilan Technology Co., Ltd 's intelligent marketing solution provides a preview-based telemarketing outbound management, allowing agents to quickly understand the information of outbound targets in order to provide targeted marketing services. During the conversation process of telemarketing staff, the system can accurately identify user intentions through voice analysis, quickly match intent labels and business processes, and automatically push related answers to the front-end intelligent assistant, helping telemarketing staff respond to customers more efficiently and professionally.

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  zero-distance video customer...

  With the widespread use of 5G technology, video customer service will become a favorable way for the financial industry to reach out to customers. Huilan Technology Co., Ltd 's video customer service supports facial and voice recognition for account application functions. It can complete many business segments such as credit card account opening, wealth management, and risk assessment. It realizes online and mobile "zero contact," "zero distance" face-to-face communication mode.

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  multi-dimensional report gen...

  During the process of intelligent marketing interaction, multiple types of reports are collected and recorded through call statistics, knowledge base and operational status. The system can automatically generate reports such as agent answering statistics, agent outbound statistics, robot answering statistics, robot outbound statistics, and user trajectory analysis reports. Financial institutions can combine specific business scenarios to achieve accurate marketing and drive business growth.