Recently, the 2023 Global Digital Economy Conference, jointly organized by the National Development and Reform Commission, the Ministry of Industry and Information Technology, the Ministry of Science and Technology, the Cyberspace Administration of China, the Ministry of Commerce, and the China Association for Science and Technology, in collaboration with the Beijing Municipal People's Government, was inaugurated in Beijing. During the 2nd National Enterprise Digital Transformation Summit at the 2023 Global Digital Economy Conference, Huilan Technology Co., Ltd's application for the "Public Transportation Information Service Platform for a certain province's expressway" was successfully selected as an exemplary case for national enterprise digital transformation and empowerment, and it was included in the Blue Book on Typical Case Studies of National Enterprise Digital Transformation in 2023.

The summit, themed "Innovation Leadership, Integration of Data and Reality, Transformation and Development," brought together leaders from central enterprises, state-owned enterprises, leading digital companies, representatives from financial institutions, and experts in the field of digital economy. They jointly explored the strategies and pathways for digital transformation amidst changing dynamics and discussed ways to overcome challenges.

The Blue Book on Typical Case Studies of National Enterprise Digital Transformation and Empowerment in 2023 is a compilation of nearly a hundred exemplary cases selected from over 300 cases of enterprise digital transformation and empowerment collected nationwide. It aims to share the experiences of pioneers and showcase the "beacon" effect of digital transformation enterprises.

In the case selected for the Blue Book, Huilan Technology Co., Ltd shares the solutions, relevant experiences, and achievements of a state-owned enterprise highway group in the field of digital transformation. In recent years, Huilan Technology Co., Ltd has implemented integrated planning and standardized, process-oriented measures for digital enterprise project management, bringing new possibilities for digital and intelligent innovation and development. Through years of practice, they have developed an enterprise-level digital intelligence solution that addresses the unified issues of technology, data, AI capabilities, and business at the root level. This solution enables unified technical support, data sharing, and business collaboration. They have also established an agile, scalable, and adaptable next-generation enterprise integration operating system that caters to the needs of digital transformation, laying a solid architectural foundation for enterprise digitalization.

Introduction to a Provincial Highway Information Service Platform

Translate to English: Building a brand new public transportation service platform for a certain province's expressway. The entire platform should be built on a cloud platform and mainly consists of nine parts: Cloud Call Center subsystem, Intelligent Customer Service subsystem, Traffic Information Reporting subsystem, Customer Service Workstation subsystem, Work Order Management subsystem, Knowledge Base subsystem, Visual Big Screen subsystem, Traffic Information Public Service subsystem, and Data Exchange subsystem. It will also be integrated with other systems. Overall, it aims to integrate the service capabilities of the 965XX Provincial Highway Travel Hotline and the 963XX Provincial ETC Customer Service Hotline, forming a comprehensive unified platform for expressway network travel services.

1. Establish a unified public transportation service management system

To avoid variations in public transportation services, standardize user inquiry and complaint handling processes, provide public transportation satisfaction, further coordinate the planning of public service channels, achieve automatic flow of multiple related business processes, assign responsibilities accordingly, and ensure timely processing. Enhance the volume of self-service and AI intelligent service, reduce the pressure on manual services, and lower the overall network service costs.

2. Build an intelligent public transportation service platform

Construct a customer service system with intelligent capabilities which can provide support for the customer service system, as well as output capabilities for other public transportation service systems or third-party public service software.

3. Construct an information reporting system that spans the entire province's expressway network

Build an information reporting system for the expressway network that spans across various management agencies in the province, ensuring consistency of expressway network information throughout the entire province.

4. Provide more effective support for management decisions

By having more comprehensive, authentic, real-time, and effective data on system operation, service levels, public opinion, etc., it should be able to identify more issues and potential risks through data insights, thus providing more effective support for supervision, evaluation, and management decisions.

5. Strengthen cooperation with internet companies and have the ability to share public transportation information data

In order to enhance public transportation service capabilities, leverage internet platforms with a large user base and high user stickiness to disseminate travel information to the public, expanding the audience for public transportation services.