Recently, the 2024 "Data Element ×" Competition Beijing Division Grand Final was successfully held in Beijing, guided by the National Data Bureau and the Beijing Municipal People's Government, and jointly organized by the Beijing Municipal Bureau of Government Services and Data Management, in collaboration with relevant departments and district governments. The project submitted by Huilan Technology Co., Ltd., titled "Intelligent Q&A Application for Government Affairs Office Based on the Smart Governance Large Model for Government Services – A Case Study of Pingping, the Government Service Robot in Changping District, Beijing," won the second prize in the Government Services track.

The Beijing Division of the competition received a total of 729 project submissions from a wide range of organizations, including data companies, renowned universities, research institutes, state-owned enterprises, and central enterprises from across the country. The projects covered 16 tracks, including government services, technological innovation, financial services, business and trade circulation, urban governance, and emergency management. A total of 326 entries made it to the Beijing Division final, with 32 first prizes, 45 second prizes, and 73 third prizes awarded.

In the wave of digital transformation, both governments and businesses are actively exploring the use of artificial intelligence to enhance service quality and efficiency. Currently, the field of service consultation faces challenges such as diversified service demands, large volumes of business, high labor costs, and inconsistent service quality. At the same time, with the development of big data, cloud computing, and AI technologies, building human-machine intelligent collaboration systems can enable personalized and intelligent service models. This will improve user experience, reduce operational costs, and bring about revolutionary changes to service consultation, making it an urgent necessity.

Based on the intelligent question-and-answer application for government office work, which is driven by the Huizheng large model for government services, this system aims to build a vertical large model (intelligent agent) focused on government services, empowering government Q&A applications. Through deep learning technologies, it comprehends and learns from vast amounts of government data and documents, acquiring rich knowledge in government affairs to achieve precise understanding and efficient processing in the government domain.

By integrating real-world government services, such as social security, housing services, transportation, household registration, social insurance, company registration, and sectors like education and healthcare, the system enables proactive service item retrieval and intelligent recommendations. This meets the new model of government services that is omniscient, omnipotent, and comprehensive.

Internally, it enhances office personnel's efficiency in acquiring knowledge, while externally, it provides intelligent and timely government Q&A services. This ensures precise understanding and efficient handling of government matters, improving the transparency and satisfaction of government services.

Taking the practical application of the Beijing Changping District People's Government's Government Service Q&A Assistant "Pingping" as an example, since its launch, it has received widespread acclaim for its efficient and convenient services. It has answered over 95,000 government-related questions concerning people's livelihoods and successfully assisted 15,000 users with different needs. Its outstanding performance continues to receive rave reviews.

As of June 2024, statistics show that the knowledge system of the "Government Service Gold Medal Shop Assistant Pingping" has covered approximately 890 knowledge graphs and 13,340 independent knowledge points. The total number of Q&A interactions processed has reached around 180,000, fully demonstrating its deep accumulation and extensive application in the field of government services.

At the award ceremony, You Shixue, Chairman of Huilan Technology Co., Ltd., introduced: "The Huizheng Large Model (Intelligent Agent) is a government service industry-specific large language model fine-tuned based on the compliant and reliable domestic language model platform developed by Huilan Technology Co., Ltd.. It uses a large volume of high-quality, accurate, broad-reaching, and trustworthy government text data that is safe and harmless. The model interacts with users through natural language to capture their needs. With the Huizheng Large Model as the core and combined with government knowledge search technologies, it understands users' questions, references relevant knowledge, and generates the answers users need. This model provides professional intelligent electronic government text interaction capabilities, driving text-based customer service robots on government Q&A websites, phone customer service robots on government hotlines, digital human customer service on smart screens, and other intelligent products and functions in the government sector. It aims to enhance the quality and efficiency of e-government services."

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