Outline of the solution

With the rapid development of artificial intelligence, the application of intelligent robots is more and more widely. More and more financial service outlets introduce intelligent robots to increase the intelligent elements of financial service outlets, and provide the public with intelligent service experience such as intelligent guidance, identity recognition, voice interaction, consulting services, intelligent navigation, etc.

Through contacting a large number of financial service personnel, Huilan learned that there are many problems in the traditional financial service outlets, which seriously restricted the efficiency and service experience. Including but not limited to:

The lobby manager is too busy to respond to the questions of each visiting clerk in time;

Too few windows, too long waiting time in line, high time cost, very boring

Limited working time, unable to provide 7 × 24-hour all-weather service;

…

Therefore, relying on the Internet of things technology, computer technology, artificial intelligence technology, and physical robots, Huilan has built a robot solution for the financial industry outlets, deeply solved the problems existing in the current financial service outlets, improved the service efficiency of the financial service personnel, improved the service level, and truly achieved real-time, convenient, efficient and intelligent.

Functional framework

Intelligent hardware robots are introduced into the solution of Huilan financial network service robot, which is based on the aiot intelligent Internet of things platform and intelligent product line of China Science and technology union independent knowledge products, to enable, manage and maintain the robot of financial service network in a unified way. Provide intelligent guidance, intelligent greetings, intelligent query, business self-service and other services for visiting customers, greatly improve the efficiency of financial service outlets, and solve a series of problems existing in traditional financial service outlets.

　　

Logical structure of service robot in financial industry

Solution advantage

1.Intelligent welcome

Huilan financial network service robot provides intelligent welcome function. Specifically, it includes warm greetings when users arrive, warm farewell when guests leave, personalized greetings and customized service words.

2.Intelligent guidance

Huilan financial network service robot provides intelligent guidance function, realizes business event diversion guidance, direction for users, automatic cruise, etc.

3.Intelligent consultation

Huilan financial network service robot provides voice and text consultation, business process consultation, policy consultation, peripheral service setting consultation, etc.

Voice interaction: the intelligent robot can communicate with the user through voice dialogue, and the user can conduct human-computer interaction through oral dialogue.

Screen interaction: the robot system uses intelligent touch screen, which can interact with the user screen and display information.

4.Intelligent query

Huilan financial network service robot is connected with relevant business system of financial industry to realize relevant business query, including processing progress, processing results, etc.

The system provides process guidance of business query, and provides two forms of interaction of voice and text to guide users to query.

5.Entertainment Interaction

Huilan financial network service robot can also provide entertainment interaction function, provide entertainment interaction such as singing and dancing according to the needs of users, and enhance the interaction atmosphere with users.

6.Centralized management of network robot

Relying on the aiot intelligent Internet of things platform of China Union of science and technology, Huilan network service robot of financial industry centralizes the unified access management of robots in each network of financial service, realizing centralized maintenance, management, monitoring and early warning.

7.Customized appearance

Huilan financial network service robot relies on the aikf customer service intelligent robot system of China Union of science and technology to build the robot brain. The robot brain is customized and designed according to the needs of customers. It can also select mature hardware robots on the market for integrated construction according to the needs to meet the different needs of users for appearance.

Product recommendation

AIOT intelligent IoT Management Platform

Aikf intelligent customer service system

Intelligent service robot