Outline of the solution

In the era of "Internet +", all kinds of industries such as government, finance, enterprises and so on will produce new information every day, and show a preliminary growth trend. How to use this information to better serve the government, finance and enterprises is a problem that every unit should consider in today's era. It is undoubtedly a very good choice to sort out standardized knowledge, build knowledge base and provide units with replicable hidden capital. Huilan has designed an intelligent knowledge base system to provide users with a good way of knowledge accumulation and inheritance.

Functional framework

Considering the robustness, scalability, interoperability, stability, portability and security of the architecture, the following architecture is designed.

Structure

Solution advantage

1. Ontology method, more agile construction of knowledge base

Intelligent knowledge base system, by virtue of the new generation of knowledge ontology method, abstracts the concepts in the real world and the relationship between concepts into entities and methods from the perspective of more conforming to human thinking, completes the accumulation of knowledge instances through entities, enriches the knowledge expression through methods, and completes the construction of knowledge base more quickly based on the historical data of customers, compared with similar products The construction cycle of knowledge base is shortened by 30%.

2. Self optimization of knowledge base

The intelligent knowledge base system adopts the online learning algorithm to realize the self-adaptive, dynamic and incremental machine self-learning ability of intelligent robot, to ensure the gradual optimization of the system, the more intelligent the system is.

3. Trinity knowledge base system

The intelligent knowledge base system provides a trinity knowledge base system to enrich the answers.

Q & a database: the system supports one click Import and export to quickly establish exclusive Q & a knowledge; QA Q & A and scenario knowledge can deal with more than 90% of consultation scenarios.

Skill base: the system supports user-defined business-related skills, relying on entity management, covering consulting, investigation and other business scenarios, more accurate and convenient.

Multi round dialogue database: the system provides standard speech process and knowledge base, detailed guidance, intelligent judgment intention; applicable to telephone and online channels.

4.Channel personalized answer setting

Intelligent knowledge base system provides different answers for different channels to meet the needs of different channels.

5. Knowledge base liberalization based on machine learning

Based on the machine learning of the system, the intelligent knowledge base system optimizes the question and answer form of the knowledge base automatically to make the knowledge base more intelligent.

Successful case

Hebei provincial government, Nanshan District government, Guangming district government, Longhua District government, etc.

Product recommendation

Aikf intelligent customer service system