Outline of the solution

Huilan (hereinafter referred to as "guidelines") learned that there are many problems in the traditional service hall at present, which seriously restricted the efficiency of work by contacting a large number of service hall staff, such as government affairs, finance, enterprises and so on. Including but not limited to:

The staff in the lobby are too busy to answer the questions of each visiting staff in time;

Too few windows, too long waiting time in line, high time cost, very boring

Manual filling is slow and easy to make mistakes, which seriously affects work efficiency

Limited working time, unable to provide 7 × 24-hour all-weather service;

　　… …

Relying on computer technology, artificial intelligence technology, intelligent hardware and so on, Huilan has built a comprehensive intelligent service hall solution to solve the existing problems in the service hall, improve the service efficiency of the hall service personnel, improve the service level, and truly achieve real-time, convenient, efficient and intelligent.

Functional framework

Intelligent hardware devices such as intelligent hardware robot, intelligent interactive large screen, intelligent all-in-one machine, intelligent touch screen, intelligent number taking machine, intelligent sample meter and intelligent filling table are introduced into the solution of Huilan intelligent service hall. Based on aiot intelligent Internet of things platform and intelligent product line of independent knowledge products of China Union of science and technology, the hardware of service hall is uniformly empowered and managed Management and maintenance. To provide the visiting public with intelligent number taking, intelligent guidance, intelligent filling, intelligent greetings, intelligent query, business self-service processing and other services, greatly improving the efficiency of the service hall, and solving a series of problems existing in the traditional service hall.

　　

Schematic diagram of Huilan intelligent service hall

Solution advantage

1.Intelligent robot lobby manager

Relying on the intelligent hardware robot and the exclusive knowledge base of backstage government affairs, the intelligent service hall solution of Huilan provides voice interaction services such as intelligent greetings, intelligent consultation, intelligent guidance and business diversion for the visitors, replacing the traditional artificial, on the premise of reducing the workload of the hall manager, it also increases the attraction and interest of the hall.

2.Intelligent call, intelligent reminder, avoid over sign

The intelligent service hall solution of Huilan integrates intelligent call machine to provide intelligent call service for visitors, and connects with wechat system at the same time. Visitors do not need to line up on site, and the system will automatically remind visitors to arrive at the designated window within the given time to handle, avoiding the trouble brought by over sign.

3.Intelligent form filling to simplify the process

The intelligent service hall solution of Huilan relies on Intelligent filling machine, provides identity recognition function, and automatically transfers basic information of users. Users can avoid filling in some basic information on filling machine, and provide intelligent sample table machine. Users can directly fill in the main information by referring to sample table, which simplifies filling process and improves work efficiency.

4.Intelligent business processing

The intelligent service hall solution of Huilan relies on the intelligent office integrated machine and intelligent interactive large screen to provide intelligent processing services for users, and users can conduct self-service business processing. In the process of business processing, the equipment will provide intelligent scene oriented guidance services to help users to handle quickly and accurately.

5.Intelligent query

The intelligent service hall solution of Huilan relies on intelligent office machine, intelligent interactive large screen, intelligent touch screen and other devices to provide users with intelligent query service, voice and text modes. Users can self query the processing progress, processing results, peripheral services, relevant policies, etc.

6.Entertainment Interaction

The intelligent service hall solution of Huilan relies on intelligent hardware robots to provide users with entertainment interaction functions. It can provide entertainment interaction such as singing and dancing according to users' needs, and enhance the interaction atmosphere with users.

7.Unified and intensive management of intelligent devices

Relying on the AIOT intelligent Internet of things platform of Huilan, The intelligent service hall solution of Huilan focuses on the unified access management of the intelligent equipment in the service hall, realizing the centralized maintenance, management, monitoring and early warning.

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