Smart community solution

Outline of the solution

In order to enhance the service function of urban and rural communities, improve the service system of urban and rural communities, and improve the living standards of urban and rural residents, the Ministry of civil affairs, the Central Organization Department, the central comprehensive management office, the national development and Reform Commission, the Ministry of education, the Ministry of industry and information technology, the Ministry of public security, the Ministry of justice, the Ministry of finance, the Ministry of human resources and social security, the Ministry of housing and urban rural development, the Ministry of agriculture, the Ministry of culture, the national health and Family Planning Commission Several ministries and units of the General Administration of sports and China Disabled Persons' Federation jointly issued the construction plan of urban and rural community service system (2016-2020), and then each province successively issued the interpretation of the policy, and formulated the construction plan of the province in combination with the actual situation of urban and rural communities in the province, as compared with the construction plan of urban and rural community service system in Hainan Province (2016-2020) issued by the Department of civil affairs of Hainan Province "And" pilot work plan for the construction of "large community" comprehensive service center ", etc.

The notice of the general office of the State Council on Issuing the guidelines for the construction of the "Internet + government service" technical system (letter 2016 [108]) states: to strengthen the construction of grass-roots service centers. According to the requirements of "Five Unifications" (unifying function orientation, unifying organization setting, unifying name identification, unifying infrastructure, unifying operation mode) and "three standardizations" (standardizing event name, process, material, event handling, service process, and service management mechanism construction), we will promote township (street) and Village (community) convenience service centers Standardized construction, promote household registration, individual industrial and commercial registration, social security, agricultural technology promotion, homestead application, family planning management, floating personnel management, social assistance, legal mediation, social comprehensive governance and other matters closely related to the grassroots masses to be directly managed in the grassroots service center.

In this policy context,Based on its mature products and technical support, Huilan proposes smart community solutions, integrates civil affairs, public security, human resources and social security, social security, health and Family Planning Commission and other services closely related to residents' lives, and builds a community comprehensive service and management platform of "one window processing" and "one-stop service"; meanwhile, according to the actual needs of community residents, Establish a community business operation and management center, file and register the qualified service institutions such as housekeeping, pension, medical care, education, etc., provide relevant information display in the community portal, and introduce external commercial institutions to provide better life services for community residents.

Functional framework

The overall logical architecture of the system is the core of the system. Huilan has fully studied the relevant policy requirements, considered the robustness, scalability, interoperability, stability, portability and security of the architecture, and designed the following smart community platform architecture.

Logical architecture of Huilan smart community solution

Huilan smart community platform provides multi-channel, online and offline integration, and a full range of online services: community services, property services, housekeeping services, home-based pension, Party building services, convenience services and a community online services; at the same time, it introduces intelligent customer service to provide 7 × 24-hour real-time consulting services for the community.

The background provides the registration and identity authentication management of user groups such as residents, property management, household management groups, special groups, volunteers, etc., Party member entry management, convenient service collection, government service matters docking, relevant information release and statistical analysis functions.

Solution advantage

1. Omni channel service

The Huilan smart community platform provides omni-channel access. The community people can access the smart community portal through the computer and mobile phone, or enjoy the smart community service through wechat and offline community smart screen. Omni channel services, so that the community masses and Party members can enjoy the community government services, convenience services and social services anytime and anywhere, and provide instant consulting services.

2. Online and offline integrated services

The Huilan smart community platform provides online and offline integrated services. Community people can obtain information and services through online and all-round channels, and can also obtain identity authentication and information and services through the intelligent devices in the offline community service hall. Meet different user groups.

3. All round service

Huilan smart community platform provides the community with all-round integrated services closely related to community life, such as government affairs handling service, convenient service query and push service, socialized home affairs service, volunteer service, etc., by integrating the basic community affairs of government affairs service network, collecting service information for convenience, connecting with social and home affairs groups.

4. Community network

Huilan smart community platform integrates the third-party map to maintain the geographic information of community service information, and provides integrated and all-round service resources geographic information services for the community, and the mobile terminal can provide location navigation services.

5. B2C, C2C multiple service modes

Huilan smart community platform provides B2C, C2C and other modes of service for the community.

For volunteer service, the platform provides C2C service in the form of community people placing orders, volunteers receiving orders or platform dispatching orders;

For housekeeping services, the platform provides B2C services in the form of community people placing orders, volunteers receiving orders or platform dispatching orders, and specific housekeeping personnel are assigned by social groups.

6.7 × 24-hour intelligent real-time interactive service

The Huilan smart community platform not only provides general interactive forms such as consultation and complaint, online investigation and suggestion inquiry, but also sorts out the common problems of the community people. On the one hand, it provides the common problem inquiry service, on the other hand, with the aid of artificial intelligence, it combs the common problems into a knowledge base, provides 7 × 24-hour intelligent consultation service, and responds to the people's questions in real time.

7. Multi dimensional data analysis

Huilan the statistical and performance management functions of the intelligent community platform, including performance assessment rule setting, work piece operation monitoring, performance evaluation, statistical analysis and other functional modules, mainly focus on online monitoring of the whole process of the operation of community services, covering the process before, during and after the event, providing data basis for optimizing government services, effectively carrying out performance assessment and performance evaluation.