Huilan is based on the notice issued by the general office of the State Council Concerning the issuance of guidelines for the development of government websites (hereinafter referred to as the 2017 guidelines No. 47), the notice of the general office of the State Council on Issuing the guidelines for the construction of the "Internet + government service" technical system (State Office letter [2016] No. 108), and the general office of the State Council on the issuance and further deepening of the "Internet + government services". To promote the in-depth understanding of the "one network, one door and one time" reform and implementation plan of government services (GBF [2018] No. 45), the notice of the State Council on printing and distributing the new generation of artificial intelligence development plan (GBF [2017] No. 35) and other documents, combined with the company's many years of experience in the construction of political portals, this paper analyzes in-depth the pain points and difficulties faced by the current interactive platform of government websites Point.
Diversified acceptance channels
Inconsistent process and standard
Data resource is not shared
Complicated coordination, management and supervision
Huilan provides a unified intelligent interactive platform solution to comprehensively solve the problems in the construction of the current government portal.
The overall logic architecture of the system is the core of the system, and the solution architecture of Huilan unified intelligent interactive platform is based on three-tier architecture, covering the complete ecological chain of the basic layer, support volume and presentation layer. The whole platform construction makes full use of the characteristics of cloud computing, big data, mobile Internet, global service and other technologies to provide an innovative solution for the government to establish a new interactive platform of "unified specification, open interconnection, flexible expansion, innovative operation, intelligent service".
Functional logic architecture of unified intelligent interactive platform
Huilan unified intelligent interactive platform provides a unified interactive entrance for the public / enterprise. The public / enterprise can make interactive requests through any channel of the government portal, government affairs portal, mobile site, wechat platform, APP application, intelligent robot, intelligent terminal, hotline, SMS platform. The requested information can be transmitted to the unified interactive processing center for processing, including Including real-time interaction and non real-time interaction. The unified interactive processing center will uniformly dispatch relevant business departments and resources to deal with public / enterprise problems, and push them to relevant business systems for processing and feedback if necessary. In the three-dimensional interactive management mode of robot + manual seat + work order, 80% of the routine repetitive questions are completed by the robot. The questions that cannot be answered by the robot are transferred to the manual seat, and the questions that cannot be answered by the manual seat are transferred to the work order, and the professional replies are made by the personnel of the business department.
Huilan unified intelligent interactive platform provides global access and intensive management, including government portal, government portal, mobile site, wechat platform, APP application, intelligent robot, intelligent terminal, hotline, SMS platform, to solve the problem of decentralized acceptance channels and non sharing of data resources in current government interaction.
Huilan unified intelligent interactive platform provides a trinity of robot + artificial + work order service mode, comprehensively solves the problem of inconsistent processing procedures and standards, and realizes the diversion of emergency consultation, detailed consultation and professional consultation.
Huilan unified intelligent interactive platform is based on NLP technology to solve the problem of incomplete information and resolution of reference in the process of human-machine interaction. For the problem of incomprehension, the robot will ask back intelligently. In the form of one question and one answer, the system can accurately locate the question knowledge required by website users through multiple rounds of interaction, so as to provide users with accurate information.
Huilan unified intelligent interactive platform makes full use of the latest achievements of scientific and technological progress, improves service efficiency, reduces the cost of government services, optimizes the focus of government services, and improves people's satisfaction with the government.
Huilan unified intelligent interactive platform not only provides text-based answers, but also supports embedding pictures, videos and accessories into the knowledge base, vividly displaying rich media information in real-time interaction with users, so that customers can obtain more intuitive services. And the platform also supports different channels to set different answers.
Huilan unified intelligent interactive platform provides voice interaction services for mobile users. Users use voice questions, the system automatically recognizes, feeds back text answers, and provides voice answers.
Huilan unified intelligent interactive platform realizes the statistics of user information, and can view the statistical data of "conversation, work order, satisfaction, efficiency" and other users' concerns.
Nanshan District Government of Shenzhen City, Longhua District Government of Shenzhen City, Guangming district government of Shenzhen City, Yi Autonomous Region Government of Liangshan Prefecture of Sichuan Province, etc.
Hot line
400-890-1388
Monday to Friday 9:00-18:00
Beijing Huilan Technology Co., 京ICP备05046823 Copyright © 2019 HuiLan.com All rights reserved.
Online Consulting