Solution of intelligent passenger service platform

Outline of the solution

In recent years, with the rapid development of big data, cloud computing, blockchain, artificial intelligence and other new technologies, the deep integration of these new technologies and air travel services has greatly promoted the transformation and upgrading of China's air travel industry, helped the air travel industry better serve passengers, and effectively promoted the overall development of the air travel industry. Huilan (hereinafter referred to as " guidelines") provides a complete set of intelligent passenger service platform solutions based on the current situation of the informatization development of air travel industry and the requirements of passenger service. Through big data analysis, airlines can provide more sophisticated and perfect information services for passengers, comprehensively solve various problems encountered in the current air travel industry in providing services for passengers, and realize intelligent passenger services.

Functional framework

The overall logic architecture of the system is the core of the system. Huilan has fully studied the requirements of the informatization development and passenger service of the air travel industry, and designed the following intelligent passenger service platform architecture.

Logical architecture of intelligent passenger service platform

The solution of intelligent passenger service platform provided by Huilan mainly includes six layers: data source, data collection, data processing, big data center, data analysis and mining, and data application, so as to realize the unified aggregation of multiple data, accurate user portrait, and provide intelligent services for passengers.

Solution advantage

Accurate passenger portrait

Based on the business data of air travel industry and the historical data of personal air travel, the intelligent passenger service platform solution of Huilan analyzes the big data of users' preferences and habits, and then generates accurate user portraits to lay the foundation for providing intelligent personalized services for passengers.

2.Precision marketing, personalized service

The intelligent passenger service platform solution of Huilan provides precise marketing services with user data as the core, and air travel enterprises can provide services or personalized recommendation of surrounding businesses, tourism routes, food attractions, etc. according to customer's user portraits.

3.Intelligent consulting service

The intelligent passenger service platform solution of Huilan relies on intelligent hardware robot of Huilian and the exclusive knowledge base of backstage airport to provide voice interaction services such as intelligent greetings, intelligent business consultation, intelligent policy consultation, intelligent guidance and business diversion for passengers, instead of traditional artificial, which not only reduces the workload of ground service personnel, but also increases the attraction and interest of airport service Flavor.

4.Intelligent business processing

The intelligent passenger service platform solution of Huilan relies on the intelligent office integrated machine and intelligent interactive large screen to provide intelligent handling service for users. Users can handle self-service business. In the process of business processing, the equipment will provide intelligent scene oriented guidance service to help users handle quickly and accurately.

5.Intelligent inquiry

The intelligent passenger service platform solution of Huilan relies on intelligent inquiry equipment, docking with call center system, providing intelligent inquiry service and consultation service for users, providing voice and text modes. Users can self query flight information, ground traffic information, airport business information, airport surrounding scenic spot information, etc., and can connect call center for artificial if necessary Service.

6.Smart airport navigation service

The intelligent passenger service platform solution of Huilan relies on airport navigation QR code on intelligent robot, intelligent all-in-one machine, intelligent inquiry equipment, intelligent inquiry machine, etc. to provide ground navigation service for passengers. Passengers only need to scan QR code, and can navigate to the designated airport location through mobile phone.

7.Intelligent Entertainment Interaction

The intelligent passenger service platform solution of Huilan relies on intelligent hardware robots to provide users with entertainment interaction functions. It can provide entertainment interaction such as singing and dancing according to the needs of passengers, and enhance the interaction atmosphere with passengers.

8.Intelligent escort

The intelligent passenger service platform solution of Huilan relies on Intelligent companion robot to provide intelligent companion service for passengers, and provide companion explanation, scenic spots, food, tourism routes, bus routes, etc.

9.Intelligent complaints and suggestions

The intelligent passenger service platform solution of Huilan relies on intelligent equipment to provide intelligent complaint and suggestion channels for passengers, facilitate complaints and suggestions for passengers, and provide support for competent departments to quickly collect passenger demands.