With the rapid development of artificial intelligence, the application of intelligent robots is more and more widely. More and more enterprises introduce intelligent robots to provide intelligent elements for enterprise services, and provide intelligent service experience such as intelligent guidance, identity recognition, voice interaction, consulting services, intelligent navigation for the public.
Huilan (hereinafter referred to as "guidelines") through contacting a large number of enterprise service personnel, understands that there are many problems in the traditional enterprise service, which seriously restricts the efficiency and service experience. Including but not limited to:
The lobby manager is too busy to respond to the questions of each visiting clerk in time;
Too few windows, too long waiting time in line, high time cost, very boring;
…
Therefore, relying on Internet of things technology, computer technology, artificial intelligence technology, and physical robots, Huilan has built enterprise service robot solutions to solve the existing problems in enterprise service, improve the service efficiency of enterprise service personnel, improve the service level, and truly achieve real-time, convenient, efficient and intelligent.
In the solution of enterprise service robot, intelligent hardware robot is introduced. Relying on AIOT intelligent Internet of things platform and intelligent product line of Huilan independent knowledge product, the enterprise service robot is uniformly empowered, managed and maintained. Provide intelligent guidance, intelligent greetings, intelligent query, business self-service and other services for visiting customers, greatly improve the efficiency of enterprise services, and solve a series of problems existing in traditional enterprise services.
Logical architecture of enterprise service robot
Enterprise service robot of Huilan provides intelligent welcome function. Specifically, it includes warm greetings when users arrive, warm farewell when guests leave, personalized greetings and customized service words.
Enterprise service robot of Huilan provides intelligent guidance function, realizes business event diversion guidance, direction for users, automatic cruise, etc.
Enterprise service robot of Huilan provides voice and text consultation, business process consultation, policy consultation, peripheral service setting consultation, etc.
Voice interaction: the intelligent robot can communicate with the user through voice dialogue, and the user can conduct human-computer interaction through oral dialogue.
Screen interaction: the robot system uses intelligent touch screen, which can interact with the user screen and display information.
Enterprise service robot of Huilan is connected with the relevant business system of the enterprise to realize relevant business query, including processing progress, processing results, etc.
The system provides process guidance of business query, and provides two forms of interaction of voice and text to guide users to query.
Enterprise service robot of Huilan can also provide entertainment interaction function, provide entertainment interaction such as singing and dancing according to the needs of users, and enhance the interaction atmosphere with users.
Relying on the AIOT intelligent Internet of things platform of Huilan, the enterprise service robot of Huilan has centralized access management to the enterprise service robot, realizing centralized maintenance, management, monitoring and early warning.
Enterprise service robot of Huilan relies on the aikf customer service intelligent robot system of Huilan to build the robot brain, which can be customized and designed according to the needs of customers, or can select mature hardware robots on the market for integrated construction according to the needs, so as to meet the different needs of users for appearance.
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